IT Support
I'll help your business keep its technology running smoothly with responsive, practical IT support and advice.
- Microsoft 365 & Cloud Support
- End User Help Desk
- Networking & Devices
- SaaS Applications
- Domain, DNS & Website Management
Delivering IT services across Australia & New Zealand
Expert IT services, without the big-firm price tag
Work directly with a senior specialist for all your managed IT, cloud, and technology needs. Whether you need an ongoing partner, a specific project completed, or occasional support, you'll get direct access to an experienced consultant. With flexible, pay-as-you-go pricing and no lock-in contracts, you get reliable & affordable IT solutions that just work.
A goal without a plan is just a wish…
Jace
30+
Years' IT experience
32+
Happy clients
40+
Projects delivered
AU · NZ
Remote & on-site
Three decades supporting teams at iconic organisations like
IBMOptusCitrixDimension DataHCFUGLDatacom
About me
Hi, I'm Jace 👋
I'm Jace, a Sydney-based IT contractor with more than 30 years of experience helping businesses solve technical problems, strengthen their IT environments, and get more from their technology — while keeping costs under control. I'm a certified IT expert and an accredited Microsoft partner.
I support businesses across Australia and New Zealand remotely, using secure collaboration and remote access technologies. Most work can be delivered without an on-site visit, which keeps costs low and turnaround times short. For clients across metropolitan Sydney, I am also available in person for meetings, hands-on support, and project delivery.
When you work with me, you have a single point of contact from start to finish. There are no account managers, call centres, or ticket queues. You get direct advice, fast responses, and practical solutions from someone who understands your environment and is invested in your success.
Clients often describe me as approachable, agile, responsive, and a pleasure to work with. I fit into your team quickly, get across your business and technical landscape, and start delivering measurable value from day one.
My aim is simple: to be your trusted IT advisor and long-term technology partner. I provide reliable guidance, practical solutions, and dedicated support so your business can operate securely, efficiently, and with confidence.
What I do
Everything your business needs from an IT department
Core Services
IT Consulting
I'll help your business make informed technology decisions through independent advice, strategic planning, and practical guidance.
- IT Strategy & Roadmaps
- Cloud & Microsoft 365 Advisory
- Cybersecurity & Risk Reviews
- Solution Architecture & Design
- Business Continuity Planning
IT Projects
I'll help your business successfully deliver technology projects from planning and design through to implementation and adoption.
- Cloud Migrations & Transformations
- Infrastructure & Network Upgrades
- Security & Compliance Projects
- AI & Automation Initiatives
- User Adoption & Change Management
Licensing & Procurement
As a Microsoft Partner with agreements across leading IT vendors, I'll help your business purchase, manage, and optimise software, cloud services, and hardware with expert advice and competitive pricing.
- Microsoft 365 & Azure Licensing
- CSP Subscription Management
- Multi-Vendor Procurement & Advice
- Hardware & Device Sourcing
- Licence & Cost Optimisation
Specialist Expertise
Microsoft 365
I'll help your business unlock the full value of Microsoft 365 through expert guidance, implementation, optimisation, and support.
- Exchange Online
- SharePoint Online
- Microsoft Teams
- OneDrive for Business
- Microsoft Intune
Microsoft Azure
I'll help your business build, migrate, secure, and optimise cloud workloads on Microsoft Azure.
- Azure Infrastructure
- Azure Networking
- Azure Security
- Azure Virtual Desktop
- Azure Backup & Recovery
Cybersecurity
I'll help your business strengthen security, reduce risk, and protect critical systems and data.
- Microsoft Defender
- Entra ID & Conditional Access
- Security Assessments
- Compliance & Governance
- Identity & Access Management
AI & Automation
I'll help your business adopt AI solutions that improve productivity, automate workflows, and deliver measurable business outcomes.
- Microsoft 365 Copilot
- Copilot Studio Agents
- AI Readiness Assessments
- Business Process Automation
- Custom AI Solutions
Cloud, Infrastructure & Networking
Virtualisation
I'll help your business provide secure, reliable virtual desktops and applications to users wherever they work.
- Citrix Virtual Apps & Desktops
- VMware & Hyper-V
- Azure Virtual Desktop
- Windows 365
- Endpoint Management
Data Centre
I'll help your business modernise, secure, and maintain critical infrastructure and on-premises systems.
- Windows Server
- Active Directory
- Storage & Backup
- Virtualisation Platforms
- Disaster Recovery Solutions
Networking
I'll help your business design, secure, and optimise network infrastructure that supports growth, performance, and business continuity.
- Network Architecture & Design
- LAN, WAN & Load Balancing Solutions
- Firewall, VPN & Secure Access
- Wireless & Branch Connectivity
- Monitoring, Performance & Resilience
Flexible support that works around you
However and wherever your business works, I fit around you — not the other way around.
Overseas offices
Got a team or office in another country? I can support your staff and systems overseas, not just here in Australia and New Zealand.
After hours & weekends
When an upgrade or change could disrupt your working day, I'll do the work after hours or on weekends so your business keeps running.
Work from home
I set up home offices and support your team so everyone can work from home comfortably, securely, and without the tech headaches.
Who I help
Extra capacity and senior expertise, exactly when you need it
From MSPs and enterprises to startups and small businesses — engaged only when it makes sense for you.
IT Service Providers
White-label and subcontracted delivery under your brand and NDA. Overflow capacity or specialist skills, without adding headcount. Your clients see your name — I do the work.
IT Recruiters
A dependable contracting resource for project-based or temporary placements. Available on daily or hourly terms so you can fill client roles fast, with the work done right.
Startups & SMBs
Specialist skills and extra capacity that scale with you — whether you have an internal team that needs backup or no IT function at all. No full-time salaries, no long-term contracts, and engaged only when you need it.
Enterprises
Senior expertise to lead critical projects, bridge capability gaps or extend your team — without the cost or commitment of a permanent hire.
How we work together
A simple, structured process — no surprises
The same reliable methodology on every engagement, from first call to ongoing support.
1
Free consultation
We discuss your goals, challenges, budget and any pain points with your current IT — at no charge.
2
Assessment & plan
I review your systems, security and workflows (safe, read-only access) and give you a clear roadmap and budget.
3
Implementation
With your approval, I handle procurement, configuration, integration and testing — solo or alongside your team.
4
Ongoing support
Hand it over to your team, or keep me on for monitoring, maintenance and strategic advice — ad-hoc or fully managed.
Proven results
Real projects, measurable outcomes
Managed IT Services
Challenge: A 100-staff law firm was hit by frequent outages, slow IT response and recent security breach.
Solution: A modern, secure environment with 24/7 monitoring, tighter access controls and proactive support.
99.9%
uptime
70%
fewer tickets
0
no security incidents / 12 mo
Azure Migration
Challenge: A mid-sized manufacturer ran ageing on-premises kit — high costs, limited scale, poor performance.
Solution: A full migration to Azure with a well-architected landing zone, secure networking and disaster recovery.
45%
lower cost
4 hr
recovery time
2×
performance
Virtual Desktops (VDI)
Challenge: A professional-services firm needed secure remote access for 200+ staff during rapid growth.
Solution: Citrix Virtual Apps & Desktops with central management, MFA and advanced security — any device, anywhere.
200+
users enabled
30%
lower mgmt cost
0
data breaches
What clients say
Trusted by teams who don't have time for downtime
"Jace has been our go-to IT consultant for over three years. His response time is incredible, and he solves problems our previous provider would take days to address. The direct communication makes all the difference."
"As a startup, we needed flexible IT support that could scale with us. Jace set up our initial infrastructure and helped us navigate our first major growth phase. His expertise saved us from costly mistakes."
"We brought Jace in for a critical cloud migration our internal team wasn't equipped to handle. He delivered on time and under budget — and transferred knowledge so we could maintain it ourselves."
Certified & verified
Credentials you can rely on
Certifications are a driver's licence for technology — independent proof you're trusting your business-critical systems to someone who's been properly tested. I hold certifications across the leading platforms.
Microsoft
Azure
Citrix
VMware
AWS
Transparent pricing
Clear rates, so you can budget with confidence
Every engagement is different, so final cost depends on scope, complexity and urgency. Use these rates as a starting point — then let's find the right fit for your budget.
Ad-hoc
$149 AUD / hour
Pay only for the support you need. Ideal for troubleshooting, urgent requests and one-off tasks. Minimum 1 hour, billed in 30-minute increments.
Most popular
Managed IT
$89 AUD / hour
Ongoing access to my expertise with a monthly block of dedicated hours. Minimum 5 hours/month, add or remove hours as you scale.
Project-based
$99 AUD / hour
Clear scope, fixed timeline, transparent fee. Independent delivery with regular progress updates.
Full-day hire
$750–$1100 AUD / day
Consistent expert resource during standard business hours (9:00 AM – 5:00 PM).
All services are provided through my registered Australian company with a clear Statement of Work and service agreement. Prices exclude GST. Pay by Australian or New Zealand bank transfer, credit card or PayPal.
Why work with me
Peace of mind, built in
You're letting someone into your systems and data. Here's why you can do it with total confidence.
Fully insured
Professional indemnity insurance from a respected Australian insurer. Certificate provided at the start of our engagement.
Identity verified
Government photo ID and proof of address before any work begins. Agreements and NDAs signed securely via DocuSign.
Police-checked
A valid Australian National Police Check with no disclosable outcomes. Certificate available for independent verification.
No fix, no pay
If I can't fix your IT issue or deliver what we agreed, you don't pay. Zero risk to your budget — you only pay for results.
30 years, one page
A career spent solving hard IT problems
Senior roles as IT Architect, Consultant, Systems Engineer and Administrator — for agile startups and global enterprises alike. Scroll to explore.
Let's talk about your IT
Book a free, no-obligation consultation
Get in touch anytime by phone or email, or book a free 30-minute Microsoft Teams meeting at a time that works best for you.
Office
Unit 526/368 Sussex St,Sydney NSW 2000, Australia
Company Details
Powerhouse Business Group Pty Ltd, trading as “The IT Pro”
Australian Business Number: 96 652 603 864 (GST registered)