Sydney-Based IT Expert Delivering Reliable
IT Services, Consulting & Support Australia-Wide
Work directly with a trusted IT professional who is available when you need support, with flexible pay-as-you-go pricing entirely on your terms.
About Me
I'm Jace, a Sydney-based IT consultant with over 30 years of experience.
I help businesses with IT support, Microsoft 365, cloud, AI, and cybersecurity services without the cost and complexity of a large IT provider. You'll deal directly with me, receive clear advice, and only pay for the expertise you need.
I work remotely with businesses across Australia using secure support tools and can provide on-site support for clients across Sydney when required.
Why Work With Me?
Large IT providers often come with account managers, ticket queues, and multiple layers of communication that increase costs and slow things down.
I take a simpler approach. You work directly with a senior IT professional who understands your environment, responds quickly, and delivers practical, cost-effective solutions tailored to your business.
No lock-in contracts. No hidden fees. No upselling. Just reliable support, honest advice, and flexible pay-as-you-go service.
Experience
Clients
Completed
US, EU
Fully Insured
Engage me with confidence. All services are backed by international professional indemnity insurance from a well-known provider, giving you peace of mind and protecting your business throughout the engagement.
Fully ID'd
I'll provide full identification when you engage me - Australian driver's licence, passport, and proof of address. Since I may be accessing your IT systems, it's important you can clearly verify who you're working with. Everything is supplied alongside the contract before work begins.
Who I help
IT Service Providers
I deliver white-label and subcontracted IT services that let MSPs scale without adding headcount. Specialist expertise, overflow capacity during peak demand, or full managed service delivery under your brand and NDA. Your clients see your name. I do the work.
IT Recruiters
Dependable contracting resource for project-based or temporary placements. Available on daily or hourly terms so you can fill client requirements fast, with confidence the work gets done right.
Enterprises
Senior-level expertise to lead critical projects, bridge capability gaps, or extend your internal team. Enterprise-grade delivery without the cost, timeline, or commitment of a permanent hire.
SMBs
Specialized IT expertise and additional capacity for small and mid-sized businesses, whether you have an internal IT team that needs backup or no IT function at all. Engaged only when you need it.
Startups
Flexible, on-demand IT support that scales with you. No full-time salaries, no long-term contracts. You focus on building the business. I keep the technology running underneath it.
Other
Don't see your industry above? It doesn't matter. If your business runs on technology, I can help. Fast, direct, no overhead
Services
IT Support & Operations
Practical day-to-day support to keep your business running smoothly. I help with users, devices, email, Microsoft 365, backups, access, troubleshooting, and general system administration. Support is available remotely across Australia, with on-site visits available for Sydney-based clients.
- Microsoft 365, Teams, Outlook & SharePoint support
- Device setup, Intune enrolment & endpoint management
- Backups, user accounts & Active Directory administration
- Remote support Australia-wide, on-site in Sydney
Microsoft 365 & Modern Workplace
I help businesses get more from Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, user management, secure file sharing, collaboration, and Microsoft 365 Copilot readiness.
- Tenant setup, migration & configuration
- Exchange Online, Teams, SharePoint & OneDrive
- MFA, conditional access & security baselines
- Copilot for Microsoft 365 readiness
Cloud & Azure Services
I help businesses move to the cloud, improve existing Azure environments, reduce unnecessary costs, and manage cloud systems with confidence. This includes cloud planning, migration, virtual machines, networking, backups, and secure remote access.
- Azure landing zones & migration planning
- Virtual machines, networking & backups
- Entra ID identity & secure remote access
- Cost reviews & FinOps optimisation
Cybersecurity & Business Protection
I help protect your business with practical security improvements, including multifactor authentication, secure access, endpoint protection, Microsoft 365 security, backups, recovery planning, and Essential Eight aligned recommendations.
- Multifactor authentication & conditional access
- Endpoint detection & response (EDR)
- Backup & disaster recovery planning
- Essential Eight aligned improvements
Projects, Migrations & Consulting
Use me when you need senior IT expertise for a specific project, migration, upgrade, technical review, or extra capacity. I can support business owners, internal IT teams, MSPs, recruiters, and growing companies on a flexible basis.
- Cloud migrations & infrastructure upgrades
- Microsoft 365 & Azure project delivery
- Technical reviews, planning & documentation
- Overflow capacity for MSPs & internal teams
Specializations
Virtual Apps & Desktops (VDI / DaaS / AVD)
This is where I've spent the deepest part of my career — Citrix architecture, VMware Horizon, Nerdio, Azure Virtual Desktop, Windows 365. I've designed and recovered VDI estates for 200, 2,000, and 5,000+ user populations. If your VDI is performing badly, costing too much, or being scoped now and you want it scoped right, this is the engagement.
- Citrix Virtual Apps & Desktops design and refresh
- Azure Virtual Desktop (AVD) and Windows 365 enterprise rollouts
- VMware Horizon and Nerdio architecture
- NetScaler / Citrix Gateway hardening
- Performance and user-experience tuning
- Conditional access and zero-trust integration
- VDI assessments and TCO reviews
End-User Computing (EUC) & Intune
Modern endpoint management built to a security baseline you can defend in an audit. Aligned to the ACSC Essential Eight where the business needs an Australian compliance posture.
- Microsoft Intune deployment and device enrolment
- Zero-touch provisioning with Windows Autopilot
- Standard Operating Environment (SOE) design and maintenance
- BitLocker, AppLocker, and ThreatLocker controls
- Patch management for Windows and applications
- Application packaging and remote deployment
- Essential Eight alignment
Microsoft Copilot, Azure AI Foundry & AI Adoption
I help organisations move from "we should be doing something with AI" to a deployed, governed, and measurable capability. Copilot, Copilot Studio, and Azure AI Foundry — plus the governance layer most pilots discover they needed only after they've leaked something. Hands-on across Claude, Gemini, Perplexity, and DeepSeek, and willing to tell you when the Microsoft answer isn't the right one.
- Copilot for Microsoft 365 rollout and governance
- Copilot Studio agent design and deployment
- Azure AI Foundry custom agent development
- Retrieval-augmented generation (RAG) architecture
- AI governance — data boundaries, identity, audit
- Multi-platform expertise (Claude, Gemini, Perplexity, DeepSeek)
- AI adoption roadmaps and process debt analysis
How we work together
I follow a structured methodology to ensure consistent, high-quality outcomes across all projects and client engagements.
Initial Consultation (Free of Charge)
We discuss your needs, business challenges, budget, goals, pain points with your current IT, and anything on your wish list.
Assessment & Planning
I review your systems, security, performance, and workflows to identify risks, gaps, and opportunities. Where needed, I request read-only access to your IT environment, completely safe and non-disruptive. From there, you get a clear roadmap with practical recommendations aligned to your objectives and budget.
Implementation
Detailed plan, your approval, scheduled execution. I manage procurement, configuration, integration, and testing, either independently or working alongside your team and vendors.
Ongoing Support
Once everything is in place, I can hand it over to you or your team, or provide ongoing support to keep your systems secure, reliable, and optimized. Ad-hoc or fully managed, depending on your needs. I handle monitoring, maintenance, updates, and troubleshooting, and remain available for strategic guidance whenever you need it.
