top of page

IT Systems Administration
& Support

Businesses frequently encounter IT problems that can disrupt operations and hinder productivity. I offer fast, same-day support to minimize downtime. I can be the hero behind the scenes, ensuring that your organization's technology infrastructure runs smoothly.

 

Services offered:

​

  • Installation and Configuration: Installing and configuring new hardware and software components, ensuring they integrate seamlessly with existing systems.

  • Maintenance: Keeping systems up-to-date with the latest patches, updates, and security fixes to prevent vulnerabilities and optimize performance.

  • Troubleshooting: Diagnosing and resolving technical issues, ranging from hardware failures to software conflicts, to minimize downtime and ensure system stability.

  • Managed Security: Implementing and maintaining robust security measures to protect systems from cyber threats, such as malware, unauthorized access, and data breaches. This involves tasks like firewall configuration, intrusion detection, and user access management.

  • Performance Optimization: Tuning systems to maximize efficiency and performance, identifying bottlenecks and optimizing resource allocation to ensure applications run smoothly and meet user demands.

  • User Support: Assisting users with technical problems, providing guidance on software usage, and troubleshooting issues related to hardware, network connectivity, or application performance.

  • Compliance: Design and implement controls required for compliance e.g. for Australian Cyber Security: Essential 8 Maturity level 1/2/3

  • Backup and Recovery: Implementing and managing backup procedures to protect valuable data from loss or corruption. This includes developing backup strategies, testing recovery processes, and ensuring data integrity.

  • Network administration: Managing network devices, configuring network settings, and troubleshooting network connectivity issues.

  • Cloud administration: Managing cloud-based resources, such as virtual machines, storage, and databases.

  • Database administration: Managing databases, ensuring data integrity, and optimizing database performance.

  • Domain and Website Management: Registration, management, and optimization of your online presence.

  • Strategic IT Consulting: Guidance on IT planning and decision-making.

​

Office 365

Solutions & Services

Navigating the complex landscape of Office 365 can be challenging, especially for businesses that lack dedicated IT resources. As an experienced Office 365 specialist, I offer tailored solutions to help you maximize the benefits of Microsoft's cloud-based productivity suite.

Key Benefits:

​

  • Comprehensive Office 365 Expertise: I have a deep understanding of Office 365 services and can provide expert guidance and support.

  • Office 365 Setup: Deployment and configuration of Microsoft cloud services, including Exchange Online, SharePoint, Teams, OneDrive, and Defender.

  • Customized Solutions: Your Office 365 environment will be tailored to meet your specific business needs and goals.

  • Seamless Migrations: I'll ensure a smooth transition to Office 365, minimizing downtime and disruption.

  • Ongoing Support and Maintenance: Receive ongoing support to keep your Office 365 environment running optimally.

  • Cost Optimization: I'll help you choose the right license types and optimize your usage to reduce costs.

  • Enhanced Security and Compliance: Benefit from robust security measures and compliance support (e.g. Defence Industry Security Program, Essential 8)

  • User Management: Create, manage, and maintain user accounts, ensuring they have the necessary access and permissions. Facilitate smooth onboarding processes for new users and handle offboarding procedures for departing employees.​​

  • User Adoption Support: Training, guidance, and technical demonstrations to help your team effectively use Office 365.

  • User Management: Creation and management of user accounts, ensuring appropriate access and permissions.

  • Phone System Integration: Deployment of phone capabilities within MS Teams, Zoom, including call queues and auto-attendant.

Azure
Solutions & Services
 

Office 365 services

I am a certified Azure architect. I have subject matter expertise in designing and deploying solutions that run on Microsoft Azure, including compute, network, storage, monitoring, and security.

​

Whether you are new to Azure and need help setting up an infrastructure and enabling the services you need, or if you are an existing Azure subscriber and need help with managing your current environment, I can help. Here are some standard Azure services I provide

​

  • Azure landing zone: Design & implementation​.

  • Azure network: Design & implementation.

  • Implement essential network components: e.g. firewall, load balancer, traffic manager, and bastion host.

  • IP addressing, virtual networks (vNets), subnets, DNS, and Vnet peering.

  • Network connectivity: Establishing VPN and Express Route.

  • Management and administration of servers running on Azure. 

  • Implement governance, security, and compliance policies.

  • Implement platform protection and data security policies.

  • Azure AD: Including multi factor authentication, conditional access policies and SSO (Single Sign On).

  • Design, implement and configure Azure Infrastructure as a Service (IaaS), Desktop as a Service (DaaS), Platform as a Service (PaaS), storage, and database services tailored to business needs. 

  • Optimize the performance of virtual machines (VMs), servers, applications on an ongoing basis. 

  • Design and implement: Azure Virtual Desktop, Windows 365 Cloud PC, Citrix on Azure or datacenter.

  • Seamless migration of databases, data, applications and servers from on-premises to Azure.

  • Help you navigate Azure licensing requirements and help you manage Azure and Office 365 subscriptions effectively.

  • Setup robust backup strategies and disaster recovery plans and help you monitor backup jobs. 

  • Enable business continuity and site recovery.

  • Continuous Azure support. troubleshooting and performance optimization.

​​

Datacenter & Server Environment
Management

I'll give your vital infrastructure all-encompassing help. Whether you're using Microsoft, VMware, or Citrix technologies, I'll make sure everything runs smoothly, and that proactive monitoring and effective troubleshooting are done.​ Here are a few things I can do. 

​

  • Datacenter Management: Management of servers, storage and network appliances within a datacenter and performing upgrades.

  • Datacenter Migration: Seamless transitions to new locations or cloud platforms (e.g. AWS, Azure..) with minimal disruption.

  • Rack, Stack & Cabling: Mounting equipment like servers, network switches, routers, and other hardware into standardized server racks or cabinets. Proper cable routing and management

  • Hypervisor & SAN: Provisioning and management of compute, SAN & virtual machines on XenServer, Hyper-V, or VMware ESX.

  • Performance Optimization: Proactive identification and resolution of virtualization performance bottlenecks.

  • Server Management:

    • Windows Server Deployment: Secure and efficient server setup aligned with best practices.

    • Server OS Upgrades & Patching: Timely updates to safeguard systems against vulnerabilities.

    • Application Packaging & Deployment: Streamlined application delivery and troubleshooting.

  • Database Optimization:

    • Database Maintenance: Ensuring optimal database performance and security. (MS SQL)

    • Infrastructure Coordination: Collaborative support for DBAs and application vendors.

  • Active Directory & Group Policy Management:

    • Directory Structure: Implementation of Active Directory (AD) & general maintenance 

    • Group Policy Optimization: Efficient policy management for consistent environments.

  • Business Continuity:

    • Backup & Recovery: Comprehensive data protection and disaster recovery planning.

    • High Availability: Design and implementation of solutions for uninterrupted service.

​

​

Modern Workplace & 
End-user Computing (EUC)

Businesses can greatly benefit from using mobile devices, but they also face significant risks if these devices are not secure. It is essential to maintain control over both corporate and employee-owned devices, including their settings, features, and security. This can be achieved by enrolling your devices in an end-user computing (EUC) solution. Once enrolled, devices and applications will receive rules and settings through policies configured in the EUC. This ensures that your employees’ devices and apps comply with your company’s security requirements. Here are some examples of what I can do; ​

​

  • EUC Design & Implementation:

    • Architect, design, and deploy EUC solutions using modern workplace tools like Microsoft Endpoint Manager (Intune), Windows Autopilot, Azure AD, Azure Virtual Desktop Infrastructure and other related platforms.

    • Integrate modern workplace solutions with existing IT infrastructure, ensuring compatibility and optimized performance.

    • Implement endpoint security controls and policies, ensuring compliance with organizational and industry standards.

  • Management & Maintenance:

    • Provide ongoing management and optimization of EUC solutions, including patching, updating, and monitoring systems like Windows 10/11, Microsoft Teams, and collaboration tools.

    • Manage device lifecycle processes (provisioning, de-provisioning, and refresh) using automation and cloud management platforms.

    • Troubleshoot and resolve issues related to end-user devices, applications, and Azure VDI in a timely manner.

  • Standard Desktop Environment (SOE):

    • Establish a standardized desktop environment with approved software, settings, and rules.

    • Apply policies to control device settings, features, and security.

    • Customize and harden operating system to meet security requirements.

    • Manage applications through packaging and remote deployment.

  • End point Security & Compliance: 

    • Implement security measures like conditional access, multi-factor authentication (MFA), and device encryption (BitLocker).

    • Implement security and compliance requirements to meet legal standards. e.g. Essential 8

    • Ensure all devices adhere to industry regulations and company policies.

    • Resolve any vulnerabilities of endpoints highlighted in regular security audits and vulnerability assessments of endpoint devices.

    • Deploy Microsoft-recommended security baselines for peace of mind

    • Protect sensitive data from breaches or theft

    • Remotely wipe data from lost or stolen devices.​

    • Track device locations to ensure they are within authorized areas.​

Virtual Desktop
Solutions & Services

Virtual desktop is an excellent way to securely provide corporate applications and data to your users in a fast-paced environment and enable remote working. I can demystify the concept of virtual desktops and empower you to take the next step forward. I offer the following specialist services:

​

  • Implementation of a virtual desktop solution: I can plan and build a turnkey Citrix, Azure Virtual Desktop or Windows 365 Cloud PC solution on your private cloud, public cloud (AWS, Azure, Google), or on-premises servers, and hand it over to your in-house IT team.

  • Migration from a legacy virtual desktop solution: I can plan and migrate from an on-premises Citrix, VMware Horizon, or Microsoft Remote Desktop Server to Azure Virtual Desktop, Windows 365 Cloud PC, or Citrix Cloud.

  • Management of an existing virtual desktop implementation: I can provide ongoing support and maintenance for your current implementation.

  • Virtual-desktop-as-a-Service: If you prefer to avoid the cost and hassle of building and maintaining a virtual desktop solution in your environment, you can get it as a service from me. I maintain a fast and reliable virtual desktop solution on Azure and charge a predictable fixed monthly fee for its use. I will install whatever software you need, allowing you to stream your Windows experience — including your personalized apps, content, and settings — to the device of your choice. I will take care of everything so you can log in and start working on a secure, reliable, and supported system. 

​

Essential Eight 

Cyber Security Implementation

In today’s digital landscape, safeguarding your organization’s data and IT/ICT systems from cyber threats is crucial, regardless of your industry. I can assess your existing IT environment and implement the Australian Cyber Security Centre’s (ACSC) ‘Essential Eight’ (E8) mitigation strategies to enhance your companies cyber security posture. I offer the following specialist services:

​

  1. Cyber Security Assessment:

    • Conduct a thorough gap analysis of your current E8 maturity level.

    • Identify vulnerabilities and areas for improvement in your existing cyber security measures

    • Provide an easy to read report detailing what is required to achieve each of the controls within each maturity level with real world examples (backed with best practice recommendations)

  2. Cyber Security Implementation:

    • Implement the E8 baseline strategies to significantly increase the difficulty for malicious actors to compromise your systems.

    • Document each implementation 

  3. Ongoing Support and Monitoring:

    • Continuous monitoring and support to maintain and improve your cyber security posture.

    • Regular updates and reviews to adapt to evolving cyber threats and ensure compliance with best practices.

    • Help you with the compliance application process and provide documentation support.

​

​

​

​

bottom of page