Freelance IT Services,
Consulting & Support
Skip the bureaucracy, inflated pricing, and ticket queues of big IT firms.
Your IT department of one — direct access to a proven expert. Enterprise-grade results with flexible, pay-as-you-go pricing, completely on your terms.
About Me
I'm Jace, a Sydney-based IT professional with 30 years of industry experience. I deliver IT services and consulting as an independent expert, combining deep technical knowledge with hands-on experience to provide reliable, efficient, and cost-effective solutions built around your business.
I work remotely using secure tools to support clients across Australia and around the world, including teams in different locations and time zones. If you’re based in Sydney, I can also provide on-site support when needed.
Why work with me?
Big firms charge you for account managers, ticket queues, and process layers that slow everything down. Their advice follows their sales targets, not your needs. I work direct. One senior professional who knows your environment, picks up the phone every time you call, and responds fast - even after hours. Clear pricing, no markup, no lock-in, no fine print. Independent advice because there is nothing to upsell.
Experience
Clients
Completed
US, EU
Fully Insured
Engage me with confidence. All services are backed by international professional indemnity insurance from a well-known provider, giving you peace of mind and protecting your business throughout the engagement.
Fully ID'd
I'll provide full identification when you engage me - Australian driver's licence, passport, and proof of address. Since I may be accessing your IT systems, it's important you can clearly verify who you're working with. Everything is supplied alongside the contract before work begins.
Who I help
IT Service Providers
I deliver white-label and subcontracted IT services that let MSPs scale without adding headcount. Specialist expertise, overflow capacity during peak demand, or full managed service delivery under your brand and NDA. Your clients see your name. I do the work.
IT Recruiters
Dependable contracting resource for project-based or temporary placements. Available on daily or hourly terms so you can fill client requirements fast, with confidence the work gets done right.
Enterprises
Senior-level expertise to lead critical projects, bridge capability gaps, or extend your internal team. Enterprise-grade delivery without the cost, timeline, or commitment of a permanent hire.
SMBs
Specialized IT expertise and additional capacity for small and mid-sized businesses, whether you have an internal IT team that needs backup or no IT function at all. Engaged only when you need it.
Startups
Flexible, on-demand IT support that scales with you. No full-time salaries, no long-term contracts. You focus on building the business. I keep the technology running underneath it.
Other
Don't see your industry above? It doesn't matter. If your business runs on technology, I can help. Fast, direct, no overhead
Services
IT Strategy & Architecture Advisory
For the high-cost-of-failure decisions — digital transformation, IT infrastructure modernisation, cloud migrations, platform consolidation, vendor selection, mergers and acquisitions — where the wrong call is irreversible and the right call is hard to see from inside the organisation. I sit in the room as the independent senior voice, challenge the assumptions, and produce a defensible decision document the board, the auditor, and the eventual delivery team can all work from.
- Technology strategy and roadmap development
- Cloud and platform architecture design
- M&A technical due diligence and integration
- Vendor evaluation, selection, and contract review
- IT governance, compliance, and risk management
- Business continuity and disaster recovery planning
Microsoft Azure — Architecture & Delivery
Certified Azure Solutions Architect Expert. I design and deliver landing zones, migrations, and ongoing optimisation for organisations that want their Azure estate built right the first time — not refactored eighteen months later when the cost report lands on the CFO's desk.
- Greenfield landing zone design (CAF-aligned)
- Lift-and-shift and re-architect migrations
- Hybrid identity (Entra ID, AD Connect, conditional access, MFA, PIM)
- Networking — VNet/hub-spoke, ExpressRoute, Azure Firewall, NSGs
- FinOps cost reviews and optimisation
- Azure Backup and Site Recovery
- Microsoft Premier escalation management
Microsoft 365 & the Modern Workplace
M365 done as architecture, not a tenant turn-on. Tenancy design, migration from legacy mail, hybrid identity, security baselines, and the Teams and SharePoint information architecture most deployments quietly skip and pay for later.
- M365 tenancy design, deployment, and optimisation
- Email and data migration from legacy or other cloud platforms
- Exchange Online, Teams, SharePoint, OneDrive architecture
- Security baseline (MFA, conditional access, DLP, Defender)
- Identity and lifecycle management
- Integration with telephony, Zoom, and third-party platforms
- Ongoing administration and senior-level user support
Cybersecurity Uplift
Practical, enterprise-grade security uplift sized to the organisation. Not "cybersecurity as a service" — a clear before/after position you can show to your board, your insurer, or your regulator.
- Security risk assessments, audits, and reviews
- ACSC Essential Eight maturity assessment and remediation
- Endpoint detection and response (EDR/XDR) deployment
- Identity hardening — MFA, conditional access, PIM
- Network and perimeter security
- Data loss prevention, encryption, access control
- Security awareness training and user education
Systems Engineering & Hybrid Infrastructure
For organisations not fully in the cloud and not pretending to be. On-premises and hybrid design, Windows Server estates, AD and GPO, virtualisation, SQL Server, backup and DR — the infrastructure work that keeps the rest of the business running.
- On-premises and hybrid infrastructure design
- Windows Server, Active Directory, and Group Policy
- Virtualisation — VMware ESXi, Hyper-V, XenServer
- SQL Server administration and performance tuning
- Backup, disaster recovery, and failover planning
- Application packaging and remote deployment
- Proactive monitoring and incident resolution
IT Operations & Managed Support
Engaged where it makes sense — usually after a project, where the same operator who built the environment continues to run it. Monthly retainer with a defined scope, and senior-level escalation when something breaks at 2am.
- Defined-scope monthly retainer with senior-level support
- Microsoft 365 and Azure ongoing administration
- Patching, security, and data protection
- Backups, disaster recovery, and business continuity
- User lifecycle management — onboarding and offboarding
- Vendor coordination and escalation
- Documentation, licensing, and compliance reporting
Specializations
Virtual Apps & Desktops (VDI / DaaS / AVD)
This is where I've spent the deepest part of my career — Citrix architecture, VMware Horizon, Nerdio, Azure Virtual Desktop, Windows 365. I've designed and recovered VDI estates for 200, 2,000, and 5,000+ user populations. If your VDI is performing badly, costing too much, or being scoped now and you want it scoped right, this is the engagement.
- Citrix Virtual Apps & Desktops design and refresh
- Azure Virtual Desktop (AVD) and Windows 365 enterprise rollouts
- VMware Horizon and Nerdio architecture
- NetScaler / Citrix Gateway hardening
- Performance and user-experience tuning
- Conditional access and zero-trust integration
- VDI assessments and TCO reviews
End-User Computing (EUC) & Intune
Modern endpoint management built to a security baseline you can defend in an audit. Aligned to the ACSC Essential Eight where the business needs an Australian compliance posture.
- Microsoft Intune deployment and device enrolment
- Zero-touch provisioning with Windows Autopilot
- Standard Operating Environment (SOE) design and maintenance
- BitLocker, AppLocker, and ThreatLocker controls
- Patch management for Windows and applications
- Application packaging and remote deployment
- Essential Eight alignment
Microsoft Copilot, Azure AI Foundry & AI Adoption
I help organisations move from "we should be doing something with AI" to a deployed, governed, and measurable capability. Copilot, Copilot Studio, and Azure AI Foundry — plus the governance layer most pilots discover they needed only after they've leaked something. Hands-on across Claude, Gemini, Perplexity, and DeepSeek, and willing to tell you when the Microsoft answer isn't the right one.
- Copilot for Microsoft 365 rollout and governance
- Copilot Studio agent design and deployment
- Azure AI Foundry custom agent development
- Retrieval-augmented generation (RAG) architecture
- AI governance — data boundaries, identity, audit
- Multi-platform expertise (Claude, Gemini, Perplexity, DeepSeek)
- AI adoption roadmaps and process debt analysis
How we work together
I follow a structured methodology to ensure consistent, high-quality outcomes across all projects and client engagements.
Initial Consultation (Free of Charge)
We discuss your needs, business challenges, budget, goals, pain points with your current IT, and anything on your wish list.
Assessment & Planning
I review your systems, security, performance, and workflows to identify risks, gaps, and opportunities. Where needed, I request read-only access to your IT environment, completely safe and non-disruptive. From there, you get a clear roadmap with practical recommendations aligned to your objectives and budget.
Implementation
Detailed plan, your approval, scheduled execution. I manage procurement, configuration, integration, and testing, either independently or working alongside your team and vendors.
Ongoing Support
Once everything is in place, I can hand it over to you or your team, or provide ongoing support to keep your systems secure, reliable, and optimized. Ad-hoc or fully managed, depending on your needs. I handle monitoring, maintenance, updates, and troubleshooting, and remain available for strategic guidance whenever you need it.
